Privacy
Privacy policy
What is collected
One form, and what it asks for
There are five forms on this website — the contact page, the page for asking a question, the page for requesting a valuation, the page for telling me what you are looking for as a buyer, and the page for asking about fees. The first asks for your name, your email address, what you are writing about, and — if you want to give it — a phone number. The second asks for your question, your name and your email address. The third asks for the address of the property, your name, your email address, and — if you want to give them — a phone number and anything you think is worth mentioning. The fourth asks about the home you are looking for before it asks anything about you, and takes your name, your email address and — if you want to give it — a phone number on its last screen. The fifth asks for your name, your email address and — if you want to give it — the type of property or the area you are asking about. Filling one in is the only way this site collects anything about you.
The buyer form works over three screens, and what you put into the first two is kept while you are filling it in — the type of home, the budget, the number of bedrooms and bathrooms, when you would like to move, the areas you are interested in, and anything you said you must have. ⛔ That copy has no name, email address or phone number attached to it, because those are not asked for until the last screen. It is reached only from the link in your address bar, it is deleted as soon as you finish the form, and if you never finish it is deleted after 30 days.
After a valuation request is sent, there are two optional screens asking about the property itself — its type, size, age, how many bedrooms and bathrooms, the basement, any recent work, when you are thinking of selling, and whether anyone is living there. ⛔ None of it is required, every question can be left blank, and skipping the whole thing changes nothing about the request you already sent.
Those optional screens are reached from a link that works for 30 days and then stops, and they stop sooner once the valuation has been prepared. The link is not an account and sets no cookie: it only reaches the property answers, never your name, your email address or your phone number.
Every form on this site has one more thing on it: a box asking permission to email you about the local property market. ⛔ It is never ticked for you, ticking it is not needed to send the form, and leaving it alone changes nothing about the reply you get.
Everything else on the site asks for nothing: no search box that records what you typed, and no account to create.
It sets no cookie. It runs no analytics, no visitor tracking and no advertising pixel — so nothing here builds a profile of you, and there is no cookie banner because there is nothing to ask permission for.
The contact page has a booking calendar on it, and that calendar is another company’s software shown inside this page. ⛔ Using it means giving them what you type into it, and it may store things in your browser under their name — not this site’s. ⭐ Nothing else on the site does that, and you never have to use it: the phone number, the message form and WhatsApp are all above it and reach the same person.
The separate area used to edit this website does set a sign-in cookie. That area is for the people who maintain the site and is not part of the public website.
Why it is kept
What the question is used for
What you send is kept because a question needs an answer, and answering it needs your question and somewhere to send the reply.
It is not sold, not shared with anyone for marketing, and not used to build a profile. The only people who read it are at the brokerage. The service that carries the email — named in the list further down this page — handles the message on the way, in the same way the post office handles a letter.
One more thing is recorded with it: the part of the internet address the message arrived from, cut down to the surrounding network before it is stored. That is enough to notice the same network sending a hundred messages an hour and not enough to identify a device.
The feedback form
The feedback form is not the same
The feedback form is different from every other form here, and the difference is worth stating. Only the message has to be filled in. A name and an email address are optional, and leaving them out is a normal way to use it — feedback with no name is read the same way.
Sending feedback does not give permission to send you anything. It starts none of the six-month window the enquiry forms start, and this address is not added to anything. If you give one it is used to reply about that message and for nothing else.
Feedback is never published. Putting anything from it on this website as a review or a quote would need to be asked about first, and that permission would be recorded separately.
How long
How long it is kept for
An enquiry is kept for 24 months after the last time it was replied to. An exchange that keeps going therefore keeps its record for longer, which is the point: a conversation that is still happening is not an old record.
The record of what you agreed to is kept for 3 years after that permission runs out. It has to outlast the permission it is evidence of, because a question about a message sent on the last lawful day is asked months afterwards.
Feedback sent through the feedback form is kept for 24 months from the day it arrives — the same length as an enquiry, counted from a different moment, because most feedback has nobody to reply to.
You do not have to wait for any of these periods. Ask for your details to be deleted and they will be — see the section below.
Server logs
What asking for a page leaves behind
Asking for a page still leaves a trace. Every request to this website is recorded in a server log, which includes the internet address your device is using, the page asked for, and the time. That is how a fault gets found and how abuse gets stopped.
Those logs are kept for 90 days and then deleted. They are not used to build a picture of anyone, and they are not combined with anything else.
Where it is kept
The countries information is stored in
Information held for this website is stored in the places below, and the country each one is in is named rather than described.
The database this website stores information in, and its backups
What you send through a form on this website — your name, how to reach you and what you wrote — and a record of what you agreed to and when. It also holds the website’s own settings and the accounts of anyone who can sign in to edit the site
Canada — Toronto
The file storage that holds photographs and documents shown on this website
Photographs of properties. A photograph of a home can identify the people who live in it
Canada — Toronto
The computers that run this website
Your internet address and the page you asked for, as each visit passes through them. The website itself keeps only a shortened form of that address. They also keep the website’s own record of errors, which can include part of what was sent in a form if saving it failed
Canada — Toronto
The service that sends the email replying to an enquiry, and the alerts about one
What you wrote and how to reach you, inside the messages it carries. It keeps a copy of each message for a short time so that a delivery problem can be looked into
United States
The booking calendar on the contact page, which is run by another company (Cal.com)
What you enter in the calendar itself — your name, your email address and anything you write when choosing a time. It also holds the appointment once it is booked
United States
The sign-in service used by the people who edit this website
Nothing about visitors. It holds the email address and name of each person who signs in to edit the site
United States
If information ever comes to be held anywhere else, or in another country, this page names that place before it happens.
Your requests
Asking what is held about you
You can ask what personal information is held about you, ask for a correction, or ask for it to be deleted.
A reply will be sent within 30 days. That is the limit the federal privacy law sets, and it runs from the day the request arrives rather than from the day anyone gets to it.
Before anything is sent back, the request has to be confirmed as coming from the person it is about — otherwise anyone who knew your email address could ask for your file. Expect a reply to the address already on record, asking you to confirm.
Requests can also be sent by post, to 201-8 Sampson Mews, The Shops at Don Mills, Toronto, ON M3C 0H5.
If a request is refused, the reason will be given in writing. If the answer is not satisfactory, the federal privacy regulator takes complaints directly.
Report a concern to the Privacy Commissioner of Canada (opens in a new tab)
Marketing
Permission to write to you, and how to end it
No marketing email has been sent from this website. The only message it sends is a reply to something you did — an automatic note confirming an enquiry arrived — and that is not a mailing list. The box on the form records the permission so that the day a market update is sent it is lawful, and so that there is a dated record of the exact words you agreed to.
Getting in touch gives one permission even with the box left alone, and it is worth being plain about it. Under Canada’s anti-spam law, sending an enquiry counts as permission to email you about it for 6 months. That is recorded, along with the exact words that were on the form when you sent it, and it then runs out on its own.
Both can be ended at any time, and separately rather than all or nothing. Every message sent under one of these permissions carries its own link to a page that ends it: one click, no password and no account to create. That page also has a single button that stops everything.
Whichever way it is done, it is recorded the moment it is asked for rather than put in a queue. The law allows ten business days; that is a limit, not a target.
If Saeed Vazan has written to you and you would rather he did not, say so on any of the channels below and it stops.
Who is responsible
Who operates this website
This website is operated by Saeed Vazan, Broker, of Royal LePage Signature Realty, Brokerage.
This page is part of the website’s source code rather than something typed into an admin panel, so every change to it is a dated, recorded change. The date at the top of this page is when it last changed.