Accessibility
Accessibility commitment
The commitment
What this website is built to
This website is built to meet WCAG 2.2 Level AA. That is a commitment, not a legal obligation this practice meets the threshold for — Ontario’s binding website standard is WCAG 2.0 Level AA and it applies to public sector organisations and to businesses with fifty or more employees.
That standard is what decides how this site is built: text that resizes without breaking, colours that stay readable at low contrast sensitivity, everything reachable with a keyboard alone, and every image carrying a description for anyone who cannot see it.
Aiming above what the law asks costs nothing to say honestly, and saying it accurately is worth more than a claim that would not survive a question.
Web Content Accessibility Guidelines (WCAG) 2.2 (opens in a new tab)
What does apply
The rules that bind whatever the size
Two things apply here whatever the size of a business. The Ontario Human Rights Code has a duty to accommodate that has no size threshold at all, and it takes precedence over the accessibility legislation.
The AODA Customer Service Standard applies to every organisation in Ontario with at least one employee, and it requires a feedback process that a person with a disability can actually use. That is what the rest of this page is about.
Known limitations
What does not work well yet
No independent accessibility audit has been carried out on this website, and none is planned. The site is checked against WCAG 2.2 Level AA by the people who build and maintain it, so the commitment above is a description of how the site was built rather than an independently verified result.
This website is published in English only. Farsi and French are planned and are not built, so anyone who reads more comfortably in either of those cannot yet do so here.
Another way
Nothing here has to be filled in
Some pages on this website have a form — asking a question, requesting a valuation, telling me what you are looking for. You never have to use one. Every form on this site asks for something you can tell me just as well by telephone or by email, and both reach a person rather than a queue. If a form is difficult for you for any reason, use one of the ways below instead and nothing is lost by doing so.
Another format
This page and the way to report a problem, in another format
The feedback process is available in another format on request, including large print, plain language, or read aloud over the phone.
To ask for it, call or send a message on any of the channels on this page, or write to the address below. Saying which format helps is enough — there is no form to complete and no reason to explain why.
Reporting a problem
Telling someone what is wrong
If something on this website is hard to use, or impossible, saying so is genuinely useful — a problem nobody reports is a problem nobody can fix.
A report can be about anything: a page that will not work with a screen reader, text too small or too faint to read, something that cannot be reached without a mouse. It will be read and it will be answered.
The quickest way is the form on the Feedback page, which takes a message with no name on it if you would rather not give one.